Privacy Policy

Who we are: www.rivervalleychatsupport.com

River Valley Chat Support, located in Clarksville, Arkansas, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website chatbot service.

By accessing or using Chatterbots’ services, you consent to the practices described in this Privacy Policy. Please take a moment to read this policy carefully and contact us if you have any questions or concerns.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide:

Contact Information:

• When you contact us or subscribe to our services, we may collect your name, email address, phone number, and other contact details.

• User Content: Any information, messages, or content you provide while using our chatbot service, including chat logs and interactions.

• Payment Information: If you make a payment, we collect payment details necessary to process your transactions securely. We do not store full credit card numbers.

1.2 Automatically Collected Information:

• Log Data: We collect information about your usage of our website and services, including your IP address, browser type, referral URLs, and access times.

• Cookies and Tracking Technologies: We use cookies and similar technologies to gather information about your interactions with our website. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: To provide and maintain our chatbot services, including customer support and technical assistance.

• Communication: To communicate with you about our services, updates, and respond to your inquiries.

• Analytics: To analyse and improve our website’s performance, user experience, and to develop new features.

• Marketing: To send promotional materials, newsletters, and updates about our services, with your consent where required by law.

• Legal Compliance: To comply with applicable legal and regulatory obligations.

3. Data Sharing

We may share your personal information in the following situations:

• Third-Party Service Providers: We may engage third-party service providers to assist with our operations and services, such as hosting, payment processing, and analytics. These providers may access your information, but only as necessary to perform their functions.

• Legal Obligations: We may disclose your information to comply with legal obligations, including responding to lawful requests from law enforcement, regulators, or courts.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

• Consent: With your consent, we may share your information for other purposes not covered in this Privacy Policy.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to legal obligations.

• Objection: You can object to the processing of your personal information for certain purposes.

• Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.

6. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes through our website or other means.

7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us.

We will respond to your inquiries as soon as possible.

By using River Valley Chat Support’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.

Last Updated: November 13, 2024